Often Imitated: CX Stories from History

Radically Transparent CX with Aurimas Adomavicious, President of Devbridge

Episode Summary

In all honesty...all of our CX could be a bit better.

Episode Notes

Being honest is scary enough. Doing it with your customers is a whole other ball game. From investment banking to digital consulting, radical transparency has a way transforming industries. Let’s see how it can transform your CX.

In this episode of Often Imitated, we talk to Aurimas Adomavicious about how he brings radical transparency to the tech industry. 

Experience: Radical transparency 

Inspiration: Ray Dalio

Modern Day Execution: Aurimas Adomavicious, President of Devbridge

Three Takeaways

• Being radically transparent with your clients allows there to be a healthier and more realistic relationship.
• Failure is inevitable. Train your team to handle it with honesty and practicality.
• The more transparent you are the better your customer’s experience will be.

Key Quotes

• "The moment you create a level of transparency and the moment you educate the client in a level of accountability, failure becomes a much more tolerable experience."
• “Failure is the by-product of innovation.”
• “The value that a client gets should be more than the value they paid for.”

Links

Aurimas Adomavicius LinkedIn

Devbridge

The Secret Source 

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives