Often Imitated: CX Stories from History

The Enigma and the Elephant with Wendy Gonzalez, CEO at Sama

Episode Summary

How AI beat the Nazis, and how it can transform CX.

Episode Notes

AI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking.

In this episode of Often Imitated, we hear from Wendy Gonzalez about how we can best incorporate AI into our CX.

Experience: Using AI to amplify your CX

Inspiration: Alan Turing and cracking the Enigma Code

Modern Day Execution: Wendy Gonzalez, CEO of Sama

Three Takeaways

• Incorporating AI into your customer success can bring out a transformative change in your CX.
• Finding the right customer partners can elevate both of your businesses.
• Try to become a one-stop-shop for your customers.

Key Quotes

• “At the end of the day, once you build that AI, it doesn't go away. You need somebody who can work with you through thick and thin.”
• “I want every client to be able to say ‘wow, these guys are like hitting the easy button. These guys were so easy to work with.”
• “The best partners are transparent. They seek to add value and they act with integrity.”

Links

Wendy Gonzalez LinkedIn

Sama

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives