Often Imitated: CX Stories from History

Never Take No For An Answer w/ Nitin Pachisia, Founding Partner of Unshackled Ventures

Episode Summary

A recipe for achieving the unthinkable.

Episode Notes

History is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system.

In this episode of Often Imitated, we talk to Nitin Pachisia about how he’s empowering immigrant founders to do their best work at Unshackled Ventures.

Experience: Never take ‘no’ for an answer

Inspiration: Louis Braille 

Modern Day Execution: Nitin Pachisia, Founding Partner of Unshackled Ventures

Three Takeaways

• Make sure your CX helps remove roadblocks from your customers.
• The best way to serve your customers is to walk a mile in their shoes.
• Once you identify a problem, pull the thread until you come to the root problem. Then form your solution.

Key Quotes

• “Make sure that you are working on a customer audience that you either understand really well or you've done the work to get to understand really well.”
• “Stay focused on who your customer is and the real problem. Not just the symptom and not just what you believe is the problem, but really listening to your customer.”
• “The best way to learn what experience to build is living the life of your customer. ”

Links

Nitin Pachisia LinkedIn

Unshackled Ventures

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives